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How do I set Word's 'Universal' Startup Folder as a 'Trusted Folder'

Views: 10765 Created: 04/08/2013 06:49 am Last Updated: 10/22/2014 06:38 am 0 Rating/ Voters

Situation: Pathagoras was working before, but now it won't load. What happened?

Most likely, Word has lost its pointer to the 'universal' startup folder. (If are sure the startup folder pointer is intact, click here.)

Let's start with a few definitions and concepts: 

  • Word's "Startup" folders contain add-ins, templates and other files that are loaded by Microsoft Word each time it starts up. That way, specialty programs that you use with Word load automatically.
  • Word looks into two Startup folders when it loads -- one is a 'universal' Startup folder (located with the Word program files) and the other is user-specific (located in a user's profile folder).
  • The main 'Pathagoras program' (a large template file called 'pathagoras.dotm') must reside in one of the two startup folders in order to load with Word.
  • Older versions of Pathagoras installed pathagoras.dotm in the user-specific folder. Beginning with Pathagoras 2013, pathagoras.dotm is installed in the universal startup (so everyone who uses the computer will have access to Pathagoras's features).
  • The 'use-specificr' startup folder is always 'hard-mapped' (you could see it in the 'Trusted Locations') as a 'Trusted Folder'. You never need to do anything for Word to automatically look there for add-ins.
  • The 'universal' startup folder is also typically checked by default for add-ins, but it is not initially hard-mapped as a Trusted Locations. And this is where some problems can arise. Word sometimes 'forgets' to check in the 'universal' startup folder. When that happens, Pathagoras (of course) will not load. To correct this, you must 'hard-map' the 'universal' startup path as a 'Trusted Folder'. 
  • If needed, this is a one-time fix. Once done, you should never have to repeat

How to 'hard-set' the 'universal' startup folder:

Word 2007*

  1. Open Word 2007.
  2. Click on the Office button (top left-hand corner).
  3. Click Word Options.
  4. Click Options from the menu on the left. (New screen displays.) 
  5. Click 'Trust Center' in the left column of choices. (New screen displays.)
  6. Click Trust Center Settings at the right. (New screen displays.)
  7. Click 'Trusted Locations' in the left column of choices. 
  8. Click the File Locations button. (New screen displays.)
  9. Click 'Add New Location' at the right.
  10. Follow the prompts and navigate to the universal startup folder. A list of these folders is provided below.
  11. You can navigate only to the Startup folder. You will not actually see any files in the folder. (Microsoft makes you trust that you are in the right place.) But to confirm that you are in the right spot, you can manually navigate to the same location in a regular file browser and make sure that Pathagoras.dotm is in that folder.)
  12. You must click 'OK' to set the location. (If you just click the red 'X' to close the screens, that will cancel what you have done.) 

Word 2010 & 2013*

  1. Open Word.
  2. Click on the File tab (top left-hand corner).
  3. Click Options from the menu on the left. (New screen displays.) 
  4. Click 'Trust Center' in the left column of choices. (New screen displays.)
  5. Click Trust Center Settings at the right. (New screen displays.)
  6. Click 'Trusted Locations' in the left column of choices. 
  7. Click the File Locations button. (New screen displays.)
  8. Click 'Add New Location' at the right.
  9. Follow the prompts and navigate to the universal startup folder. A list of these folders is provided below.
  10. You can navigate only to the Startup folder. You will not actually see any files in the folder. (Microsoft makes you trust that you are in the right place.) But to confirm that you are in the right spot, you can manually navigate to the same location in a regular file browser and make sure that Pathagoras.dotm is in that folder.)
  11. You must click 'OK' to set the location. (If you just click the red 'X' to close the screens, that will cancel what you have done.) 

Universal Startup Locations

Office 2013 and Office 365:

"C:\Program Files\Microsoft Office 15\Root\Office15\Startup\"

Office 2007 and 2010:

32 bit Word: "C:\Program Files (x86)\Microsoft Office\OfficeXX\Startup\"

64 bit Word:  "C:\Program Files\Microsoft Office\OfficeXX\Startup\"

If these instruction do not work for you (or if you simply are unsure of how to do it), don't hesitate to contact Pathagoras Customer Support.
We can perform the above steps for you in a couple of minutes via GoToMeeting. No hassle. No charge. Happy to do it.